Frequently Asked Questions

How to Proceed in Case of not Being Able to Comply with the Payment of the Scheduled Contributions?

You should contact your international StateTrust Life & Annuities representative or write directly to policyholder@statetrustlife.com and request different payment alternatives.

What is the Minimum Premium that the Client Can Pay?

It is the minimum premium – attached to the contract after the policy is issued – that is specified in the illustration or projection signed by the client.

What are the Permitted Relationships between the Insured and the Person Making the Payment?

In addition to the plan owner, payments are only accepted from the following relatives of the insured: father, mother, spouse, children, and siblings.

For how Long Can the Payment of Scheduled Contributions be Suspended?

You can suspend the payment of scheduled contributions as long as you meet the following conditions:

• During the first five years, the payment of scheduled contributions can be suspended as long as the total premiums paid are at least equal to multiplying the minimum monthly premium by the number of months elapsed from the effective date of the plan; and that the account value on the day of the monthly anniversary is positive.

• After the fifth year, as long as the plan has a positive account value, payments may be suspended. It is recommended to monitor the plan to avoid its cancellation.

What should be Done to Request the Change of Credit Card Information?

To update the credit card information, you must send us the payment authorization form duly completed and signed by the cardholder as well as by the plan owner with all the information required in the “Credit Card” box. This form can be sent through your advisor or international StateTrust Life & Annuities representative or to pagos@statetrustlife.com

    What should be Done to Request a Change in the Amount of Scheduled Premiums?

    To request this change, you must send us the policy change request form duly completed and signed by the plan owner; you must indicate if it is a reduction or increase in premium and specify the new amount. If it is a reduction in amount, this cannot be less than the minimum premium established in your plan. In addition, if you are subscribed to the automatic payment service, you must send us the payment authorization form duly completed and signed, both by the plan owner and by the cardholder or account holder, with all the information required in the “Account Debit (ACH)” or “Credit Card” box and with the new premium amount to be paid. Both forms can be sent.

      Are Third-Party Payments Accepted?

      Yes. These payments must be accompanied by the corresponding form; however, they will be subject to evaluation and approval by the collections department.

        If the Client Opts for Partial Withdrawal, What Would be the Amount of the Withdrawal?

        If the contracted plan is fixed, the amount of partial withdrawal is the one that appears in the illustration or projection, according to the year in which all the premiums were paid. If it is a variable plan, the amount of the partial withdrawal will depend on the account value at the time of the plan’s maturity date.

          General Questions

          How to Contact a StateTrust Life & Annuities Agent?

          Please send us all your personal information on how to contact you, by entering our website, statetrustlife.com, selecting the “Contact Us” button, located at the bottom right of the same, and an advisor or international StateTrust Life & Annuities representative will contact you.

          How to Obtain a Loan on a Policy?

          A policyholder can request a loan through their policy, if they have values. We suggest requesting information about this from your advisor or through our email policyholder@statetrustlife.com. Once the information is provided, you must request the loan in writing using the aforementioned email or through your advisor or international StateTrust Life & Annuities representative.

          How is the Percentage Distribution between Beneficiaries Determined?

          The percentage distribution is based on the percentages given to each beneficiary (whose total must be equal to 100%). For example: 70% for María de Rodríguez, wife, and 30% for Juan Rodríguez, son.

          How to Have Access to a Policy through the StateTrust Life Website?

          In order to access the StateTrust Life website, our clients must have received a User ID and Password. To view the information about your policy(s), enter our website, statetrustlife.com, click on the “login” button and enter the user ID and password.

            What is the Difference between the Primary and Contingent Beneficiary?

            The primary beneficiary(ies) is (are) the person(s) to whom the death benefit of the policy is paid when the insured dies. The rights of any primary beneficiary who dies before the insured will pass to the surviving principal beneficiary or beneficiaries unless the policy owner provides otherwise. The contingent beneficiary(ies) is (are) the person(s) designated by the policy owner to receive the death benefit if there are no primary beneficiaries alive at the death of the insured.

              What are the Reasons why the Actual Values of the Plan Do not Resemble the Projected Values?

              The maximum loan value is 80% of the existing surrender value on the date of the loan application, less the following amounts:

              1. The interest on the loan for 12 months thereof; and
              2. An amount equal to the balance of the monthly deductions until the plan anniversary and the cancellation fee.
                  Where is StateTrust Life & Annuities Registered and Domiciled and who Supports it?

                  StateTrust Life and Annuities Limited is a company domiciled in the British Virgin Islands and regulated exclusively by the Financial Services Commission of the Islands. The provisions of your Plan shall be governed by and construed in accordance with the laws of the British Virgin Islands and in particular by the Insurance Act 1994 and the Insurance Regulations 1995.

                  StateTrust Life and Annuities has reinsured a high percentage of the risk of death through leading reinsurance companies, such as Scor Global Life, one of the largest insurance companies in Europe and also has the backing of the international reinsurer RGA, one of the strongest and most recognized life and health reinsurance companies worldwide.

                    Can What is Contributed to a Plan be Transferred to another Plan, in Order to Maintain Only one?

                    If the contracted plan is fixed, the amount of partial withdrawal is the one that appears in the illustration or projection, according to the year in which all the premiums were paid. If it is a variable plan, the amount of the partial withdrawal will depend on the account value at the time of the plan’s maturity date.

                      Can the Beneficiaries be Minors?

                      If the policy owner wishes a minor to receive the insurance benefits, they may be named as beneficiary. However, because benefits are generally not paid to minors, the death benefit will be delivered to the legal representative or guardian. We recommend that a trust or other type of property custody instrument be established.

                      For more information, please go to our website, statetrustlife.com, in the trust section.

                        What Factors Affect Investment Results?

                        The investment profiles are composed of highly diversified indices/funds, which invest in the 5 most important capital markets in the world. The fluctuations and volatility of these markets will be reflected through those indices/funds that make up the investment profiles. In addition, these investment profiles are diversified within different levels of risk, so that the client can choose, according to their risk tolerance, their time horizon and their financial objectives.

                          What should be Done to Name a Trust as Beneficiary?

                          For information related to this topic, please search in the trust section on this same website

                            What happens with the plans or policies issued if the client moves from their country of residence? Should StateTrust Life be notified?

                            Clients, after their policies are issued, can move to live in any country in the world without the plan suffering any modification. It is of utmost importance that the client informs us about it; also, update your address, telephone and email information where you can be contacted.

                              Who Can be Named as a Beneficiary?

                              The beneficiary can be one or more natural or legal persons. Natural persons, in general, must have some relationship with the insured or owner. This designation will be subject to subscription under the premise of insured interest.

                                Can a Plan Issued in Dollars or Euros be Changed?

                                No. Plans cannot change currency.

                                  Can a Foundation or Charitable Institution be Designated as a Beneficiary of a Plan?

                                  No. Plans in Euros must be invested in the funds / indices of the European table, and plans in US dollars in the American / International table.

                                    Can What is Contributed to a Plan be Transferred to another Plan, in Order to Maintain Only one?

                                    Yes. However, the amount that is transferred to the plan that will remain in effect will be the surrender value amount of the policy that is canceled, not its account value.

                                      If the client moves to the USA (United States) and is a resident or US citizen, what happens with the tax aspect of the plan?

                                      Being an “offshore” investment, the client, when becoming a resident or US citizen and making their tax return, must declare said investment. For additional information in this regard, a specialized accountant should be consulted.

                                        If the Plan is Canceled, What is the Surrender Value?

                                        The surrender value is the amount that is paid to the policy owner who cancels. The surrender value is equal to the account value less any debt and surrender charge corresponding to the year in which the plan is located. In addition, the cancellation fee will be deducted from the surrender value.

                                          Questions Related to Changes in Policies

                                          How to Name or Designate the Beneficiaries?

                                          Only the policy owner can name or change the beneficiaries. These are named in the insurance application, at the time of policy issuance. Afterwards, the policy owner can request changes in the beneficiaries. For this purpose, you must send us the personal change request form duly signed and dated, which can be sent through your advisor or international StateTrust Life & Annuities representative or to cambios@statetrustlife.com

                                          How to Update Personal Data Such as Address, Telephone Numbers, Email?

                                          To request the update of your personal data, you must send us the personal data change form duly completed in its section 1, “Change of Address”, and/or section 4, “Other Changes”, and signed by the insured or plan owner, depending on who is requesting the data update. This form can be sent through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com

                                          How to Change the Ownership of a Policy, when its Owner Dies?

                                          If the insured and the owner are different, and the latter dies, the insured automatically becomes the owner. In case there is a contingent owner, this would become the owner of the policy. If there is no contingent owner, the insured becomes the owner. The insured must send StateTrust Life & Annuities the death certificate of the policy owner.

                                          How to Change the Ownership of a Policy?

                                          While the insured is alive and the policy is in force, the owner can designate a new owner, who can make use of all the rights of the policy. To do this, you must send us the following documents and submit them to subscription to evaluate the change request:

                                           

                                          1. Change of conditions form duly completed in its section 4: Change of Owner. The form must be duly signed by the current owner as well as by the new owner
                                          2. Letter signed by both with information on the reason for the change.
                                          3. Personal change form, if the new owner wishes to designate new beneficiaries.
                                            How to Change Beneficiaries?

                                            To request a change in the beneficiaries, you must send us the personal data change form duly completed in its section 3, “Change of Beneficiary”, and signed by the plan owner. Each time a change of beneficiary is requested, the form must specify both the data of the main beneficiaries as well as that of the contingent beneficiaries. This form can be sent through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com

                                              How to Make an Investment Profile Change?

                                              To make changes to your investment profile, you must send us the profile change request form, either through your advisor or by our email cambios@statetrustlife.com

                                                    How to Modify a Name or Surname?

                                                    To request the modification to the name or surname of the plan owner, the insured or beneficiary, you must send us the personal data change form duly completed in its section 2, “Modification in the Name”, and signed by the plan owner. In addition, the legal evidence that validates the requested change must be attached. These documents can be sent through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com

                                                      What Documents Must be Sent to Change Status to Non-Smoker?

                                                      The insured must have stopped smoking for at least 24 months before requesting this type of change. If you meet this initial requirement, the insured must send us, through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com, the following documents:

                                                      • Application form for changes of conditions
                                                      • New projection
                                                      • DBS
                                                        What Documents Must be Sent to Cancel your Plan?

                                                        To cancel your plan, you must send us our cancellation request form as well as return the original policy.

                                                          What Documents Must be Sent to Include the Accidental Death Benefit?

                                                          To request this type of change, the insured must send us, through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com, the following documents:

                                                          • Letter signed by the insured that includes information about their occupation, specific tasks, sports or activities they perform, hobbies, trips for work or pleasure, as well as places they visit
                                                          • New projection
                                                            What Documents Must be Sent to Include Additional Temporary Insurance?

                                                            To request this type of change, the insured must send us, through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com, the following documents:

                                                            • Application form for changes of conditions
                                                            • New application
                                                            • New projection
                                                            • Medical examinations, as the case may be
                                                              What Documents Must be Sent to Request an Increase in the Insured Amount?

                                                              To request this type of change, the insured must send us, through your advisor or international StateTrust Life & Annuities representative or through cambios@statetrustlife.com, the following documents:

                                                              • Application form for changes of conditions
                                                              • New application
                                                              • New projection
                                                              • Medical examinations, as the case may be
                                                              What documents must be submitted and what requirements must be met to reinstate the plan?

                                                              The rehabilitation application form must be submitted, all outstanding premiums must be paid, and medical examinations must be sent to us, as applicable.

                                                                What should I Do to Request a Change of Ownership?

                                                                You must take the following steps and provide the following information:

                                                                1. Change in conditions form signed by the current owner and the new owner, completing the change of owner section.
                                                                2. Personal changes form with the new beneficiary designation.
                                                                3. Letter signed by the new owner designating the new annuitant.
                                                                4. Letter from the insured stating the reason for the change.
                                                                5. Information from the new owner regarding: Family income, Company name, Nature of the business, Tasks performed, Travels in personal transport other than a car, Has contact with chemical, explosive, or radioactive products.
                                                                6. Work address.
                                                                7. Office phone number.
                                                                8. Work email.
                                                                Should any Change or Start of Activity or Sport be Declared after the Policy is Issued?

                                                                In the case of plans with insurance, any change or start of activity or sport must be notified for proper risk assessment, without exclusion and with the corresponding coverage guarantee.

                                                                  Can the Insured Amount be Increased while Maintaining the Same Premium Amount?

                                                                  Any increase in coverage, addition of supplementary coverage, and inclusion of insurance in plans without insurance require case evaluation and corresponding approval.

                                                                    Can the Number of Retirement/Education Years be Modified in the Contracted Plans?

                                                                    No. This condition, stipulated from the beginning of the plan, cannot be modified afterwards.

                                                                    Can the Number of Contribution Years be Modified in the Contracted Plans?

                                                                    In the case of guaranteed plans, changes cannot be made to the contribution years because they are contracted plans in which the client has a commitment acquired in relation to the amount and years of contributions. The Company, in turn, has its commitment in relation to the amount and years of retirement. In the case of variable plans, this condition can be modified. This change must be consulted, previously, with your advisor or international representative of StateTrust Life & Annuities or through policyholder@statetrustlife.com. StateTrust Life & Annuities will determine the conditions of the change.

                                                                      Can the Number of Deferral Years be Modified under the Contracted Retirement/Education Plans?

                                                                      In the case of guaranteed plans, changes cannot be made to the deferral years, as the Company could not fulfill its commitment in relation to the amount and years of retirement. In the case of variable plans, this condition can be modified. This change must be consulted, previously, with your advisor or international representative of StateTrust Life & Annuities or through policyholder@statetrustlife.com. StateTrust Life & Annuities will determine the conditions of the change.

                                                                        Questions According to the Type of Products

                                                                        How to Acquire a Life Insurance, an Education or Retirement Plan?

                                                                        Please, enter our website statetrustlife.com, go to “Contact Us” and send us all the information on how to contact you. An advisor or international representative of StateTrust Life & Annuities will contact you to see which option is best according to your asset protection, education or retirement needs.

                                                                        How to Calculate the Value of My Life Insurance?

                                                                        Through our calculators, which you can find on our website statetrustlife.com, you can get an approximate idea of the appropriate amount of coverage you require. To have a more detailed answer to your search, we recommend that you contact your advisor or international representative of StateTrust Life & Annuities, so that together you can evaluate the asset and family situation. Based on this information, you will have a recommendation on the amount of insurance that best suits your protection needs.

                                                                        How to get a Quote for a Life Policy, an Education or Retirement Plan?

                                                                        Enter our website statetrustlife.com and click on the “Contact Us” button. An advisor or international representative of StateTrust Life & Annuities will contact you.

                                                                        What should be the Value of My Life Insurance?

                                                                        An international representative of StateTrust Life & Annuities will meet with you to analyze your asset and family situation. Based on this information, they will recommend the amount of life insurance that best suits your protection needs.

                                                                          What is the Difference between a Variable Education Plan and a Guaranteed Education Plan?

                                                                          An education plan is an annuity in which the client makes scheduled contributions for a specific period of time. On the plan’s maturity date, the beneficiary begins to receive the education payment for the contracted period of time. When the plan is guaranteed, the contributions and the amount of education are fixed, as well as the contribution, deferral, and education periods. The interest rate is fixed at the time of contracting. When the plan is variable, the amount of contributions is flexible, as are the contribution and deferral periods. The education period is fixed; however, the amount of education that is paid will depend on the account value of the plan, which is variable since it depends on the investment profile chosen by the client and, in turn, on the fluctuations of the capital markets.

                                                                            What is the Difference between a Variable Retirement Plan and a Guaranteed Retirement Plan?

                                                                            A retirement plan is an annuity in which the client makes scheduled contributions for a specific period of time. On the plan’s maturity date, the beneficiary begins to receive the retirement payment for the contracted period of time. When the plan is guaranteed, the contributions and the amount of retirement are fixed, as well as the contribution, deferral, and retirement periods. The interest rate is fixed at the time of contracting. When the plan is variable, the amount of contributions is flexible, as are the contribution and deferral periods. The retirement period is fixed; however, the amount of retirement that is paid will depend on the account value of the plan, which is variable because it depends on the investment profile chosen by the client and, in turn, on the fluctuations of the capital markets.

                                                                                  What is the Surrender Charge?

                                                                                  It is the amount of money that is deducted from the total accumulated account value, in case the client requests the surrender of their policy or reduces the value of the same.

                                                                                    What is a Variable Universal Life Insurance?

                                                                                    It is a form of life insurance that combines protection, through coverage, and savings, through the growth of contributions invested in the capital markets. These policies are flexible in both premiums and death benefit. They are considered variable products because the policyholder assumes a risk associated with the volatility of the capital markets. This life insurance pays benefits if the insured dies before the expiration date of the policy and pays the account value if the insured is alive at the time of the expiration date of the policy. When a premium payment is made, the cost of insurance is deducted from it, as well as the administration costs. The balance is placed in the account value of the policy in order to generate returns, according to the investment profile chosen.

                                                                                      What is a Universal Life Insurance?

                                                                                      It is a life insurance that pays death benefits if the insured dies during the term of the policy. Premiums are fixed and are paid for the period specified in the contract. No benefit is recognized if the insured dies after the term of the policy. Because the premiums serve to cover the total cost of the insurance, it has no account value.

                                                                                        What Does Total Rebalancing Mean when Requesting a Change in Investment Profile?

                                                                                        A variable policy can start with a certain investment profile. Some time later, the owner of the plan can request the change of said profile, by sending StateTrust Life the investment profile change form. It is an indispensable requirement, to make the change, that it be specified in the form, whether or not the profile change is with total rebalancing. If you request a total rebalancing of the profile, the existing units will be sold and new units will be purchased under the new profile. If there is no request for total rebalancing, the existing units will be maintained and units will be purchased in the new profile with the next contributions and returns.

                                                                                        What should be Done to Name a Trust as Beneficiary?

                                                                                        For information related to this topic, please search in the trust section on this same website

                                                                                          Statetrust Life

                                                                                          Financial solutions for every stage of your life.

                                                                                          This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.