BENEFITS CLAIM

Once the contribution and deferral period (if applicable) established in your plan has been completed, you will begin to receive benefit payments over the number of years and amounts agreed. To enjoy these benefits, the following steps must be completed:

• When the education or retirement plan enters the pension payment stage, customers receive a telephone call informing them of the date when payments will begin and the amounts they will receive, they will be asked to confirm how they wish to receive their payments, and receive financial advice.
• After the call, the client will receive a notification via email, where we confirm all conditions that were agreed upon for pension payment. For payments that have already been established, other than the first disbursement, an email will be sent 30 days before the next payment due date, requesting confirmation of how they want to continue receiving payments. Receipt of these emails is confirmed through another telephone call.
• Once the payment is issued, a proof of payment will be sent to the customer's email.

For plans including a life policy component, customers must follow the steps in the casualty claims section to initiate the claim process, upon death of the insured party.